- [App Subscriptions](#app-subscriptions)
- [Support & Contact](#contact)
- [Payments & Billing](#billing)
- [Terms of Use](https://swooni.io/legal/terms)

## Swooni App Subscriptions

Looking for billing information for subscriptions purchased in the Swooni app? Use our dedicated app payments page: [swooni.io/legal/app-payments](https://swooni.io/legal/app-payments).

That page explains auto-renewable subscriptions, Apple App Store and Google Play billing, cancellation, renewals, refunds, and support for in-app subscriptions.

## Support & Contact

We’re here to help with subscriptions, funding, and billing. Please include your account email and any relevant receipt or invoice numbers so we can assist quickly.

- **Billing & receipts:** [pay@swooni.io](mailto:pay@swooni.io)
- **General support:** [care@swooni.io](mailto:care@swooni.io)

For security, never send full card numbers or sensitive payment information via email. If we need to verify your account, we’ll provide a secure method.

## Payments & Billing

Swooni uses **Stripe** to process payments. Stripe is a PCI-DSS Level 1 certified provider used by millions of businesses. All card data is encrypted and handled by Stripe; **we do not store or process sensitive card details on Swooni servers**.

### Subscriptions

- Subscriptions auto-renew until canceled. You can cancel any time; access continues through the current billing period.
- Receipts are emailed after each successful charge. You may request a copy or a VAT/GST invoice.
- If a payment fails, we’ll retry and notify you by email. Updating your payment method usually resolves the issue.

### Funding & one-time contributions

- Funding helps advance Swoonitiatives. Where applicable, we’ll send a receipt for your records.
- If you made a contribution in error, contact us within 14 days and we’ll review refund options case-by-case.

### Refunds

We aim to be fair. If something didn’t work as expected, email [pay@swooni.io](mailto:pay@swooni.io) with details and we’ll do our best to help. Refunds, when granted, are returned to the original payment method.

### Managing your payment method

To update or remove a card on file, contact us and we’ll send a secure link to manage your details. We never store card numbers on our servers.

### Chargebacks & disputes

If you don’t recognize a charge, please reach out first. Most issues can be resolved faster directly with us than via your card issuer.