Web Payments & Billing

Last updated: 18 March 2026

This page covers web billing, funding, and payment support. For Swooni app subscription billing, visit /legal/app-payments. For general terms of use, visit /legal/terms.

Swooni App Subscriptions

Looking for billing information for subscriptions purchased in the Swooni app? Use our dedicated app payments page: swooni.io/legal/app-payments.

That page explains auto-renewable subscriptions, Apple App Store and Google Play billing, cancellation, renewals, refunds, and support for in-app subscriptions.

Support & Contact

We’re here to help with subscriptions, funding, and billing. Please include your account email and any relevant receipt or invoice numbers so we can assist quickly.

For security, never send full card numbers or sensitive payment information via email. If we need to verify your account, we’ll provide a secure method.

Payments & Billing

Swooni uses Stripe to process payments. Stripe is a PCI-DSS Level 1 certified provider used by millions of businesses. All card data is encrypted and handled by Stripe; we do not store or process sensitive card details on Swooni servers.

Subscriptions

  • Subscriptions auto-renew until canceled. You can cancel any time; access continues through the current billing period.
  • Receipts are emailed after each successful charge. You may request a copy or a VAT/GST invoice.
  • If a payment fails, we’ll retry and notify you by email. Updating your payment method usually resolves the issue.

Funding & one-time contributions

  • Funding helps advance Swoonitiatives. Where applicable, we’ll send a receipt for your records.
  • If you made a contribution in error, contact us within 14 days and we’ll review refund options case-by-case.

Refunds

We aim to be fair. If something didn’t work as expected, email pay@swooni.io with details and we’ll do our best to help. Refunds, when granted, are returned to the original payment method.

Managing your payment method

To update or remove a card on file, contact us and we’ll send a secure link to manage your details. We never store card numbers on our servers.

Chargebacks & disputes

If you don’t recognize a charge, please reach out first. Most issues can be resolved faster directly with us than via your card issuer.

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